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H
HousingModernize 311 For Tenants
Upgrade the 311 and launch a website to allow tenants to schedule inspections and track housing violation status
Date Promised
February 3, 2025
Owner Agency
OTI, Department of Housing Preservation and Development
Requires State Action
NoLast updated: January 2, 2026
Overview
• A new 311 website portal would allow tenants to schedule housing inspections online.
• Through the portal, tenants could track violation status, receive text reminders for appointments, and view case updates in one place.
• The change responds to gaps in the current system, where inspection scheduling and follow-up lack transparency and predictability.